Terms of Use

Sancharak exists to deliver two kinds of mail:

• Transactional mail — receipts, confirmations, password resets, account and security alerts triggered by something a recipient did.
• Permission-based campaign mail — newsletters and marketing sent only to recipients who opted in, with an unsubscribe option honoured immediately.

It is not, and will not be used as, an open relay or a general-purpose bulk mailer for unvetted lists.

Every sender provisioned on Sancharak agrees to:

• Send only to recipients who requested the transactional relationship or opted into the campaign list in question.
• Never use purchased, harvested, scraped or rented address lists.
• Include accurate sender information and a subject line that reflects the message’s actual content.
• Include a working one-click unsubscribe mechanism (provided automatically by the platform via u.sancharak.com) on every campaign message, and never re-add an address after it has opted out.
• Comply with applicable law, including India’s Information Technology Act, 2000, and where relevant CAN-SPAM, GDPR, and similar regimes in a recipient’s jurisdiction.

The following are never permitted through this infrastructure, by any sender, without exception:

• Unsolicited bulk email (“spam”) to recipients without a prior relationship or opt-in.
• Phishing, credential harvesting, or messages impersonating another person, brand or organisation.
• Malware, ransomware or other malicious payloads or links.
• Forged or deceptive headers, envelope addresses or routing information.
• Content that is illegal in the jurisdiction of the sender or the intended recipient.

We monitor bounce rates, spam-complaint rates and abuse reports for every sender on the platform. Where a sender’s traffic threatens the deliverability or reputation of shared infrastructure (such as mta-a.sancharak.com), we may, at our discretion and without prior notice where urgency requires it:

• Throttle or pause a sender’s outbound volume.
• Suspend API access for the sender pending investigation.
• Terminate a sender’s access to the platform for repeated or serious violations of these terms.

Reports we receive at abuse@sancharak.com are investigated against the responsible sender’s account and actioned under this section; see the abuse page for how to file one.

The infrastructure is provided on a reasonable-effort basis. We aim for high availability and monitor delivery continuously, but we do not guarantee uninterrupted service and are not liable for delays or failures caused by receiving-server behaviour, DNS or network issues outside our control, or scheduled maintenance.

To the extent permitted by law, 4Brains Technologies Private Limited’s liability arising from the operation of this infrastructure is limited to providing, or where reasonable, restoring the sending service. We are not liable for indirect, incidental or consequential loss arising from a sender’s use of the platform or a recipient’s use of a sender’s content.

We may update these terms as the platform evolves. Material changes will be reflected on this page with an updated effective date. Continued use of the infrastructure after a change constitutes acceptance of the revised terms.

These terms are governed by the laws of India. Any dispute arising from them is subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra.

Questions about these terms: contact@4brains.in. Abuse or spam reports: abuse@sancharak.com. Mail delivery issues: postmaster@sancharak.com.